Before I kick off this tirade, a little backstory:
I was on R&R from Afghanistan (means I had to go back, it wasmid-tour leave) and I went to some gun store in Omaha with my family. I saw this Beretta pack ("Hunting Pack with Vertical Rifle Carrier") on the racks, and knowing how uncomfortable issued assault packs were,I purchased this unit to "upgrade" (hahaha!). I wore it once to adjust it,and had the wife try it out to see if she liked it for hiking use later.
That's it.The 3rd time I put it on at the airport, the bottom of the shoulder strap,where it meets the pack broke clean off. It popped, and when I looked at it, it looks like somebody had cut it with a knife. They had the strap going in at a perpendicular angle to the pack itself. As soon as I put it on with any amount of weight in it, the fibers of the strap broke in a cascading manner, causing sudden and catastrophic failure. I spent the next 4 days going back to FOB Salerno with a lopsided pack.I filed a complaint immediately upon reaching an internet connection. It went ignored for 3 months, and I actually forgot about it. I got a reply soon before going back to Nebraska for Block Leave at the end of my our in A'stan. I derided them a bit, and let them know how displeased I was. They mailed a pre-paid box to Nebraska for me to mail it back to them in. I haven't seen hide nor hair from them since. I sent several inquiring emails for the next 3 months until I get this beauty on JUNE16th!!
That's it.The 3rd time I put it on at the airport, the bottom of the shoulder strap,where it meets the pack broke clean off. It popped, and when I looked at it, it looks like somebody had cut it with a knife. They had the strap going in at a perpendicular angle to the pack itself. As soon as I put it on with any amount of weight in it, the fibers of the strap broke in a cascading manner, causing sudden and catastrophic failure. I spent the next 4 days going back to FOB Salerno with a lopsided pack.I filed a complaint immediately upon reaching an internet connection. It went ignored for 3 months, and I actually forgot about it. I got a reply soon before going back to Nebraska for Block Leave at the end of my our in A'stan. I derided them a bit, and let them know how displeased I was. They mailed a pre-paid box to Nebraska for me to mail it back to them in. I haven't seen hide nor hair from them since. I sent several inquiring emails for the next 3 months until I get this beauty on JUNE16th!!
I have been out of the office on business travel the entire month of Mayand just recently arrived back in the office. I see a memo from ourVirginia warehouse that they received your pack while I was away. It isbeing sent up to my office for evaluation / replacement and will arrivenext week. We will move on it as soon as I have it in hand.
Well, fuck me, right? 3 months, and it was because this asshole was
out of town for ONE MONTH. Did he take two weeks off after his
business trip? Christ...
I haven't heard anything from them since, despite sending more emails to
them. I finally decided enough was enough and sent them this beauty today:
Nothing? Nothing at all yet? It's been almost 7 full months now, and allyou guys have managed to do is steal my pack back from me, and I'm still out the money I spent on it. Christ, I could at least have a broken pack, but you guys didn't seem content with just selling me garbage, you must have felt compelled to stick me in Afghanistan with a crappy pack so it could break the 3rd time I used it, and then steal my crappy pack from me once I got home with it. You also managed to throw in a complaint ticket of some other dude with a broken Stoeger Cougar handgun who had been ignored for a loooooong time as well. I guess at least I'm not getting special treatment. Is that why you felt compelled to throw that in? "Hey Justin, don't feel down. We treat all our customers like crap. We have military contracts!"
Keep your crappy pack. Don't even bother replying. I'm going to go shout from the mountain tops, and to every one I know what a bunch of crooks you guys are. You told me that you didn't get around to my complaint because of a backlog of problem tickets. Now I know why. YOUR STUFF IS GARBAGE!
Screw Beretta. Seriously.
